A growing number of students are contacting the Office of the Independent Adjudicator and lodging complaints against their universities.
Students are blaming poor teaching for their failure to obtain top-level degrees. The emerging pattern reflects the attitude among some students that the heavy rise in tuition fees they are essentially customers.
The trend in such complaints, revealed by Universities Secretary, David Willetts, during a lecture to the think-tank Politeia insisted: “They’re paying for higher education – they’re not paying for a degree. One of the increasing areas of complaints is students saying: ‘I’ve got a 2:2 when I should have got a 2:1 – they’ve let me down.'”
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